Allocations and Lettings Officer

Part Time 18.5 hours per week (to be worked between the hours of 9-5 Monday - Friday) Working pattern will be discussed and agreed with the successful candidate.

Salary - £14,291 (actual annual salary)

We're excited to offer a fantastic opportunity for an organised, collaborative, and customer-focused individual to join our Allocations and Lettings team.

Do you have experience or knowledge of social housing? Are you looking for a part-time opportunity to fit around your existing commitments? If so, this could be the perfect role for you.

As an Allocations and Lettings Officer you will be:

· Allocating bpha's Social and Affordable rental properties in line with our allocations policies and local authority nomination agreements.

· Assessing applicant suitability by reviewing housing need, affordability, and previous tenancy conduct.

· Minimising rent loss by ensuring efficient turnaround of vacant properties.

· Processing tenancy changes in accordance with legislation, contractual rights, and bpha policies.

· Putting customers at the heart of our services-build trust and use your expertise to support their needs.

· Actively listen to customers to enhance their experience and help bpha become a landlord of choice.

· Ensuring tenancies are legally ended and refunds are processed accurately.

What we're looking for as an Allocations and Letting Officer:

· Experience or a strong understanding of social housing.

· Familiarity with the Regulator of Social Housing (RSH) requirements and Tenant Satisfaction Measures is desirable.

· Confident using IT systems, including Word, Excel, and Outlook.

· Experience with Microsoft Dynamics or a willingness to learn new systems.

· Ability to adapt to changing priorities and processes.

· Skilled at managing a busy workload with competing demands.

· Self-motivated with strong organisational skills and a team-oriented mindset.

· Excellent communication and customer service skills, with a compassionate and customer-first approach.

• Experience working with both internal and external stakeholders.

Why Join Us?

At bpha, our values are at the heart of everything we do:

• We take responsibility: We do what we say and are accountable for our actions.
• We show empathy: We respect and listen to every colleague and customer.
• We are better together: We value diversity and achieve more as one team.
• We are ambitious: We strive for excellence and make a positive difference.

Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.

Early applications are encouraged to avoid disappointment.

All offers will be subject to satisfactory pre-employment screening, including DBS check and references.