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Date Added: Wed 08/03/2023

Credit Controller

Burton upon Trent, DE14, UK
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Job Type: Permanent, FullTime

Salary: £20000 - £22500/annum

Credit Controller



Your Role Purpose

To ensure the timely collection of all transactions within the set payment terms agreed within our company service level agreements. To liaise closely with the query, pricing and billing team to support in accurate billing and query resolution to limit any potential payment delays.

Your Key Deliverables

* Complete cash collection telephone calls, emails and letters to prompt payment of due and overdue invoices using set strategy within Get Paid.

* Highlight any non-payment accounts to Credit Manager by means of an escalation with details of chase history, current overdue levels and escalation contact details.

•Organise workloads to ensure aged debts are targeted whilst ensuring volumes are captured for month-end and covenant periods.

* Strive towards individual and team targets and support credit manager with accurate cash forecast.

* Point of contact for all invoice disputes capturing sufficient data for query, billing and pricing team to perform required investigations.

* Ensure all invoice disputes are logged as problems within the Get Paid system, ensuring all fields are completed correctly and required information supplied/attachments added.

* Investigate validity of ongoing re-disputed items by liaising with customers before sending to query team.

* Ensure resolved disputes are included as collectable items within cash collection strategy.

* Liaise with external third-party payment bureaus to manage payment levels

* Account manage issues, requirements and reporting needs of customers

* Complete agreed weekly & monthly administration and reporting outlined as requirement by customers.

* Attend customer/site visits to discuss complex queries or specific contract requirements.

* Ensure receipt of monthly account statements

* Ensure full and accurate records are kept of all customer interactions via account notes in Get Paid.

* Interact with Credit Manager regarding any suggestions for changes to processes which would make the department more efficient and increase company cash flow.

* Maintain customer and patient confidentiality at all times as per information governance.

* Support in credit control administrative duties during periods of absence, holidays, late cover

Job Types: Full-time, Permanent

Salary: £20,000.00-£22,500.00 per year


* Free parking

* On-site parking


* Monday to Friday

* No weekends

Supplemental pay types:

* Bonus scheme

* Commission pay

Ability to commute/relocate:

* Burton-On-Trent, Staffordshire: reliably commute or plan to relocate before starting work (required)


* accounting: 1 year (preferred)

* credit control: 1 year (preferred)
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