We're urgently looking for two Customer Service Representatives to join a friendly, supportive, and fast-paced team in Grantham. If you thrive on helping others, enjoy variety, and want to be part of a collaborative organisation with UK-wide reach, this role is an opportunity you won't want to miss.

As a key member of the customer service function, you'll ensure clients receive a smooth, high-quality experience across a network of UK sites. From onboarding new customers to managing daily enquiries and bookings, you'll be at the centre of keeping everything running efficiently.

What You'll Be Doing

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Supporting customer onboarding and maintaining service databases.

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Liaising with partners and suppliers to coordinate service delivery.

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Producing customer reports and processing quotes, purchase orders, and sales orders.

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Setting up new contracts and accurately managing customer records.

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Responding to enquiries via phone, email, and face-to-face.

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Organising and managing bookings using internal systems.

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Working closely with operations, sales, commercial, IT, and finance teams.

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Updating portals and systems with accurate data for reporting.

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Assisting with training and supporting new team members when required.

About You - What We're Looking For

Essential:

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Previous experience in customer service or an administrative environment.

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Confident using internal systems, databases, and Microsoft applications (Outlook, Word, Excel).

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Strong attention to detail with accurate data entry skills.

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Excellent communication skills and a professional approach to customer interaction.

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Highly organised, proactive, and able to manage multiple tasks in a fast-paced setting.

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A positive, reliable team player who's equally comfortable working independently.

If you're looking for your next step in customer service and want to be part of a team that values people, service, and accuracy, we'd love to hear from you. Apply today