Technical Parts Advisor

Location: Gloucester, Gloucestershire
Hours: Full time Monday to Friday, early finish on a Friday

Salary: £35,000 - £40,000 per annum

A growing engineering company is seeking a technically minded and customer-focused individual to join its small but dynamic team. The successful candidate will be instrumental in ensuring a high level of customer service and driving parts sales growth across a range of engine brands and applications.

Key Responsibilities of a Technical Parts Advisor:

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Identify and supply correct engine parts based on customer needs and technical specifications.

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Prepare quotations for parts, short/long blocks, and replacement engines.

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Process sales orders and related documentation efficiently.

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Handle customer enquiries and follow up on quotes to secure sales.

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Support sales administration during busy periods or staff absence.

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Assist in developing new initiatives such as rebuild and block programmes.

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Manage procurement and supplier relationships for spare parts.

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Work with the team to explore new sales opportunities and product lines.

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Support marine and industrial sales when required.

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Attend trade shows and exhibitions, occasionally on weekends.

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Serve both trade and public customers with technical and commercial advice.

Key Skills of a Technical Parts Advisor:

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Strong customer service orientation with a professional telephone manner.

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Good technical knowledge of petrol and diesel engines.

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Confident using web-based parts manuals and online resources.

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Proficient in Microsoft Office applications (Word, Excel, Outlook).

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Experience with ERP or stock management systems (e.g., Iris Exchequer) is desirable.

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High attention to detail with accurate data entry and documentation.

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Organised and capable of prioritising tasks in a busy environment.

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Able to follow structured processes while being flexible when needed.

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A team player with a positive, can-do attitude