Service Advisor - Automotive Dealership

Location: York
Type: Permanent
Salary: Up to £27,000 basic + OTE of £36,000+ (uncapped potential)
Hours: Monday - Friday, 8:00am - 5:30pm

Are you passionate about delivering excellent service and looking for your next step in the automotive industry?

We're currently seeking a Service Advisor to join a busy and professional aftersales team in York. This is a fantastic opportunity for someone enthusiastic, personable, and detail-driven, with a focus on delivering high standards of service every day.

What You'll Do:

* Act as the first point of contact for customers visiting or calling the service department

* Schedule service appointments and liaise with the workshop team to ensure smooth workflow

* Provide clear communication to customers regarding services, repairs, and costs

* Promote and upsell service plans, products, and aftersales offers

* Maintain accurate service records and adhere to administrative procedures

* Help meet team targets and contribute to a positive dealership environment

* Ensure compliance with health & safety and company standards

What We're Looking For:

* Strong organisational and communication skills

* A proactive, customer-first attitude with the ability to work under pressure

* High attention to detail and a commitment to quality

* Previous experience in a customer service role (automotive experience preferred)

* A full, valid UK driving licence

What's in It for You:

* Basic salary up to £27,000 with realistic OTE of £36,000+ (uncapped commission)

* 24 days holiday plus bank holidays - increasing with length of service

* Staff discounts and exclusive offers for family and friends on services

* Access to retail, gym, and dining discounts via a dedicated employee app

* Healthcare cash plan for employees and dependents - including same-day GP access and support for dental, optical, and wellbeing care

If you're ready to bring energy, enthusiasm, and professionalism to a leading automotive dealership environment, we'd love to hear from you