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Date Added: YESTERDAY

Insurance Officer

Oxford, UK
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Company: LYNX EMPLOYMENT SERVICES LTD

Job Type: Permanent, FullTime

Salary: £15.84 per hour

Duration: 6 monthsHours: 37 hours per weekSalary: £30,559 - £36,124 Hourly PAYE Rate: £15.84

Main Purpose of the Role

To investigate, assess, and process insurance claims (mainly Public Liability - Highways related) against the client. The role involves interacting with claimants, gathering evidence, negotiating settlements, and ensuring fraud prevention.

Key Responsibilities
  • Administer and determine insurance claims, negotiating with all parties involved.

  • Calculate and process compensation or recovery as appropriate.

  • Investigate claims using council systems, colleagues, and external sources.

  • Clearly document reasoning and ensure legal and procedural compliance.

  • Identify and escalate potentially fraudulent claims.

  • Occasionally handle other claim types: Motor, Property, General Public Liability.

  • Undertake additional tasks to support the wider Insurance Team.

Essential Requirements
  • Proven experience in insurance claims handling.

  • Knowledge of Highway Law and relevant insurance procedures.

  • Strong written and verbal communication and negotiation skills.

  • Proficiency in MS Office (Word, Excel, Outlook).

  • Sound judgment in complex, sensitive matters.

  • Ability to work independently, manage deadlines, and maintain accurate records.

Desirable
  • Experience in a Local Government setting.

  • Ability to drive with a clean UK licence.

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