At The Institute of Chartered Accountants England & Wales (ICAEW), you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold Direction 2030strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape.

We're looking for a Senior Exam Delivery Manager to join our team in Milton Keynes on a permanent basis. This role offers a salary of £54,000- £57,000 with a hybrid working pattern.

The role holder will lead delivery for session-based exams for the ACA and other ICAEW qualifications, including the planning process, on-the-day coordination, and quality monitoring. The role holder will be responsible for ensuring an efficient and high-quality assessment experience for candidates.

What you will be doing:

• To oversee the global delivery of session-based ICAEW exams and assessments.
• To develop and implement a comprehensive risk-based approach to exam session planning, working closely with other Assessment Delivery teams and exam suppliers.
• To ensure that candidate experience is at the centre of all examination processes.
• Be responsible for the operational planning process for exams; overseeing the exam registration process, working with key exam suppliers, and ensuring sufficient in centre capacity for each exam sitting.
• Monitor exam centres and exam systems both in advance of and during exam sessions

What you will need:

• Exceptional operational management skills
• A proven track record of successfully delivering at scale examination sittings
• A proven track record in delivering assessment process improvement to deliver improved outcomes for candidates
• A demonstrable focus on risk management and candidate experience
• Strong communication and process documentation skills

What you can expect from us

We believe doing your best work starts with feeling supported both professionally and personally. That's why we offer a range of benefits designed to give you flexibility, security, and peace of mind:

• A generous 9% pension
• Healthcare cash plan
• Private Medical Insurance
• Life assurance at 4x your salary
• 24 days' holiday, and the option to buy or sell extra days
• Hybrid working
• Everyday savings through gym discounts, travel loans, and retail perks
• Enhanced family leave, including up to 6 months on full pay
• Ongoing wellbeing support, including access to CABA
• A paid day each year to volunteer for a cause that matters to you

It's all part of creating an environment where you can thrive, in work and beyond. For a full overview of our benefits package please see below.

Additional Information

We reserve the right to close this vacancy earlier than the advertised closing date if we receive enough suitable applications. We therefore encourage interested candidates to apply as soon as possible to avoid disappointment.