Customer Insight Analyst
Permanent
Manchester: £34,170 - £38,160
Hybrid Remote (2+ days /week in office)
Turn data into direction. Help shape the future of education.
At AQA, we believe that understanding our customers is the key to making confident, impactful decisions. As a Customer Insight Analyst, you'll be part of a small but mighty team that delivers the right insights at the right time - helping us become the exam board of choice.
This role isn't just about crunching numbers. It's about influence. You'll uncover actionable insights from diverse data sources and help shape strategic decisions that improve customer experiences and drive product development.
At AQA, we know that truly understanding our customers is essential to making confident, impactful decisions. As a Customer Insight Analyst, you'll be part of a small but influential team that delivers timely, actionable insights.
This role goes beyond data analysis - it's about shaping direction. You'll uncover meaningful insights from a variety of data sources that play a key role in strategic decision making, enhancing customer experience and driving product innovation.
What You'll Be Doing
Collaborating with stakeholders to turn business challenges into analytical questions.
Digging into behavioural, research, and panel data to uncover trends and opportunities.
Creating dashboards, reports, and narratives that make complex data clear and compelling.
Supporting strategic planning with data-driven recommendations.
Championing customer-centric thinking across the organisation.
What You'll Bring
Experience delivering research projects independently - ideally in education or assessment.
Strong grasp of both qualitative and quantitative methodologies.
Confidence in translating complex data into clear, actionable insights.
A curious mindset and a proactive approach to learning new tools and techniques.
Excellent communication and data visualisation skills.
What's In It For You?
Purpose-driven work: Your insights will help shape the future of millions of learners.
Generous pension: Up to 18.5% combined employer/employee contributions.
Time to recharge: 25 days annual leave (rising with service), plus bank holidays and Christmas closure.
Smart hybrid working: Minimum two days/week in our newly refurbished Manchester office - complete with a gym, games room, and yoga studio.
AQA is an equal opportunity employer, committed to fostering an inclusive and diverse workplace where everyone - regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and supported to thrive.
Ready to turn insight into impact?
Apply now with your most recent CV and help us put customers at the heart of everything we do.
The closing date for applications is 23.59 on Wednesday 10th September.
First stage interviews will take place remotely week beginning 22nd September, second stage interviews will take place in our Manchester office week beginning 29th September.
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