Rotherham Metropolitan Borough Council - Customer Services Assistant
Location: Riverside House, Rotherham, South Yorkshire, S60 1AE
Contract: Initial two-month contract with possible extension.
Hours: Monday to Friday - 9:00am to 5:00pm
Payrate: £10.01 an Hour
The post holder will work within the corporate Customer Service Team within Finance and Customer Services delivering an efficient and effective customer service whilst maintaining high standards of customer care.
Key Duties/Areas of Responsibility:
Deal with a range of customer enquiries across all access channels including face to face, telephone, email, text and other digital platforms
Provide customers with accurate, clear, relevant and high-quality advice and information
Present a positive and professional image of the Council, greeting customers appropriately and ensuring public and working areas are kept tidy, presentable and safe in accordance with service standards
Handle service requests and complaints in accordance with agreed procedures
Promote a digital first approach, encouraging and supporting customers to self-serve by helping them access information and services online or through other automated channels
As required, work with internal and external stakeholders and participate in meetings; contributing ideas, suggestions and feedback to help drive continuous improvement
Actively participate in customer focused promotional and development activities and promote the Council by informing customers of other services that may be relevant to them
Work flexibly across the different functions within the corporate customer services team and be willing to learn new systems and deliver new services as required.
Use appropriate IT systems to support and broaden the scope of information provided by the Council
Carry out general administrative duties including the handling and reconciliation of cash, and procurement of goods and services as required, in line with agreed procedures
Coach and mentor volunteers, interns, apprentices and placements
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on 0208 514 9137 or Email #removed#