To be considered you must submit a cover letter explaining your qualifications and interest in this position.
Peak Support is a customer service and business process outsourcing company based in Cambridge, MA. An individual in this role will be working from home, for one of our clients: a growing B2B e-commerce company located in Los Angeles, CA.
This position is a remote phone-based outbound sales role. This position is responsible for calling small businesses, explaining the benefits of switching their website hosting over to something much better suited for their type of business, and scheduling software demo appointments.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Calling on prospective customers, providing technical and administrative product information and quoting appropriate customer prices, with the goal of making 70-100 calls per day
- Scheduling software demos, with a goal of scheduling 2-3 software demos per day
- Maintaining communications with internal personnel to ensure efforts are in line with objectives
- Performing other duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Minimum of 1 year relevant professional experience preferred
- Experience in phone sales is preferred
- Proficient in Microsoft Office, specifically Excel, Word and PowerPoint
- Excellent oral/written communications skills
- Excellent customer service skills
- Attention to detail
- Willingness to learn new and innovative web technologies
- Willingness to assist and teach others on the team
- Establish and maintain positive, cooperative, working relationships
- Ability to work in a team-based environment and achieve common goals
An ideal candidate is preferred to have the following in their home or work location:
- Computer Processor: i5 4th Generation, AMD A8 5000 series or higher
- Computer Ram: 8GB or higher
- Minimum 10 MB per second Internet connection
- Noise-cancelling headset
- Limited background noise: individuals you call should not be able to hear barking dogs or other noises in the background
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Based in Cambridge, Massachusetts, Peak Support is a rapidly growing services provider dedicated to providing exceptional support to high-growth companies. We offer a wide array of services including customer support, sales operations, and business process outsourcing. Our global delivery model enables us to provide service from the Philippines, the U.S., Latin America, and more. We hire the best agents in the business and we are relentlessly dedicated to helping our clients succeed.
Role: Sales Representative (At-home, remote)
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