The role of Complaints Officer requires a detail-oriented individual to manage and resolve customer complaints effectively. Based in St. Helens, you will ensure customer satisfaction by addressing concerns promptly and professionally.

Client Details

Our client is a small-sized organisation, focused on delivering high-quality support to their customers and fostering a positive impact in the local area.

Description

Investigate and resolve customer complaints in a timely and professional manner.
Maintain accurate records of all complaints and their resolutions.
Communicate effectively with customers to provide updates on complaint progress.
Collaborate with internal departments to address and resolve issues.
Ensure compliance with company policies and procedures during complaint resolution.
Identify trends in complaints and suggest improvements to reduce future occurrences.
Provide regular reports on complaint statistics and outcomes to management.
Support the Customer Service department in delivering excellent service to all stakeholders.Profile

A successful Complaints Officer should have:

Previous experience in a complaints handling role is essential.
Strong communication and interpersonal skills.
Proven ability to handle challenging situations with professionalism and empathy.
Attention to detail and strong organisational abilities.
Experience working in the not-for-profit sector is advantageous.
Proficiency in using relevant IT systems and software.Job Offer

Immediate start.
Weekly pay.
Free on-site parking