Senior / Technical I.T. Support Engineer

💷 Salary (DOE) - £32,000 - £45,000pa [+ comprehensive package benefits]

📍 Locations: Stroud / Stonehouse - Gloucestershire

📅 Immediate start available

Our client is looking for a proactive Technical Support Engineer to strengthen their growing team.

Our client:

This is a great opportunity to join our growing client, who are a people-first tech company making IT simple, reliable, and human. From connectivity and mobile to IT and unified comms, we deliver solutions with a down-to-earth approach and a customer-first mindset.

Objective of the role:

Based in Leeds, you'll play a vital role in delivering outstanding IT and telecoms support across our diverse customer base. From troubleshooting to project delivery, you'll be at the heart of our technical operations.

Daily duties & Responsibilities:

* Provide 2nd and 3rd line support for hardware, software, cloud services, and networks.

* Act as a key escalation point for the Support team, solving complex technical issues.

* Manage and maintain Microsoft 365, Azure, and cloud telephony platforms.

* Support critical IT projects, including system upgrades, migrations, and security enhancements.

* Collaborate with customers, partners, and suppliers via multiple communication channels.

* Contribute to internal documentation, compliance, and business continuity processes.

* Mentor junior staff and share your knowledge to raise the technical bar.

* Keep up to date with the latest in tech and industry best practices.

Person Specification:

* Ideally 2+ years' experience in IT or telecoms support/infrastructure roles

* Proven skills in Microsoft 365, Azure, and cloud platforms

* Solid understanding of networks, VPNs, firewalls, and telephony systems

* Strong troubleshooting skills and the ability to explain solutions clearly

* A team player who can also work independently with confidence

* A genuine passion for customer service and continuous improvement

* Certifications (e.g., Microsoft Associate) are a bonus - but not essential

Company benefits:

* 25 days holiday + bank holidays + your birthday off

* Private medical insurance after 1 year

* Company pension scheme

* Ongoing training and certifications

* Other employee non-taxable benefits, free breakfast, fruit & more

* Hybrid working options (flexible for the right candidate)

📩 Interested? Ready to take the next step in your IT career?

Are you a tech-savvy problem solver with a flair for cloud systems, Microsoft 365, and network infrastructure? Whether you're a skilled I.T. Support Engineer ready to step up or a Senior Engineer looking for broader hands-on experience, we want to hear from you.

Send your CV to the G Force Recruitment team via CV Library. One of our specialist consultants will be in touch shortly.

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