Service Manager
📍 Ipswich
💰 £40,000 - £48,000

The Opportunity

We're working with a well-established and high-performing dealership in Ipswich that's looking to appoint an experienced Service Manager. This is a fantastic opportunity to lead a busy aftersales department, drive performance, and deliver an exceptional customer experience.

Key Responsibilities

* Oversee the day-to-day running of the service department

* Lead, motivate, and develop the aftersales team

* Drive performance against KPIs, including revenue, labour sales, and customer satisfaction

* Ensure efficient workshop loading and productivity

* Maintain high standards of customer service and retention

* Manage budgets, costs, and departmental profitability

* Ensure compliance with manufacturer standards and company processes

About You

* Previous experience as a Service Manager or Aftersales Manager

* Strong leadership and team management skills

* Proven track record in driving performance and profitability

* Excellent organisational and communication skills

* Customer-focused with a hands-on management style

* Full UK driving licence

What's on Offer

* £40,000 - £48,000 salary (depending on experience)

* Opportunity to lead a successful, busy department

* Supportive senior management team

* Ongoing training and development

* Clear progression opportunities