Title: People & Culture Manager

Location: City of London

Salary: £55k per annum

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.

We currently have a fantastic opportunity for a People & Culture Manager to join us and take the lead in revolutionising the development and implementation of the People Plan that supports current and future business growth and opportunities. In addition, a key focus is to create a forward-thinking learning environment where employees can continuously develop to be their best. As a key industry leader with UK and Ireland-wide influence and as the People & Culture Manager, you’ll have the unique opportunity to shape the direction and future, redefining a world-class people strategy in a world-class workplace,

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

You’ll be the cultural heartbeat of our operations, ensuring our people are seen, supported, and set up to thrive. Working side-by-side with the Account Director, you'll create a consistent, human-centric experience across all teams, championing a culture of belonging, growth, and wellbeing.

This role isn’t about ticking HR boxes — it’s about shaping a people-first environment that inspires action, unlocks potential, and creates long-term engagement

Collaborative Leadership

• Partner closely with the Account Director to co-create and align people strategies with business objectives.
• Lead a One Team, WSH brand ethos with 3 sister companies, BaxterStorey, Benugo and Portico, in true partnership and harmony
• Engage with internal stakeholders on bi-weekly calls and monthly meetings to ensure consistency in support, benefits, and cultural initiatives across teams.
• Having presence in the spaces and time with team members is critical to the success of the role.
• Interact and report to clients on people updates, AI and HR metrics and industry updates.
• Planning, analysis, presenting and delivering quarterly board meeting reports and strategies.

Learning, Growth & Development

• Lead the charge on Learning & Development strategy and delivery:
  • Identify skills gaps and capability needs through data, observation, and team feedback.
  • Design and roll out tailored development opportunities for front line teams and leaders — think workshops, coaching sessions, bite-sized digital learning, and more.
  • Collaborate with department heads to embed learning into everyday operations, not just formal training sessions.
  • Support managers to become better coaches, encouraging continuous feedback and growth conversations.
  • Spot rising stars and help shape their development journeys toward future leadership roles.

Culture, Engagement & Inclusion

• Facilitate and embed key culture-driving initiatives across departments, including:
  • Employment Law awareness and compliance
  • Equity, Diversity & Inclusion (EDI) programs that walk the talk
  • Wellbeing & Mental Health awareness, resources, and support
• Champion a proactive approach to engagement and inclusion, both virtually and on-site.
• Lead on annual engagement survey delivery and analysis, turning data into practical action plans in partnership with leaders.
• Develop and run pulse surveys to keep your finger on the cultural pulse.

Performance, Progression & Succession

• Support and facilitate the annual performance management cycle, ensuring it’s more than just a paper exercise — it’s a meaningful driver of growth and clarity.
• Drive succession planning for management-level and senior roles by identifying high-potential talent and building internal development pathways.

Mobility & Presence

• Be ready for occasional nationwide travel to support on-site engagement, deliver culture activations and stay close to the people experience.

• CIPD qualification essential (or relevant experience levels)
• Ability to interpret and analyse data, to ask informed questions and to translate this into strategic HR initiatives/people plans
• Strong communication and relationship management skills
• Proficiency in Microsoft XL and PowerPoint
• Strong planning and organisational skills
• Knowledge and practical experience of people management processes and procedures including recruitment and selection, performance management, learning and development, remuneration and benefits, and employee relations
• Strong generalist People/HR experience with strong commercial awareness.
• Experience in a fast-paced environment, retail or hospitality preferred but not essential.
• Strong employee relations knowledge and experience including reorganisations and harmonising terms and conditions.

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.