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Date Added: Fri 30/04/2021

IT Service Management Consultant

Milwaukee, WI, US
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Company: INTERNATIONAL INFORMATION TECHNOLOGY TEAM, INC.

Job Type: Contract, FullTime

We, International Information Technology Team, Inc. (i2t2) are looking for Senior IT Service Management Consultant for one of our major clients located in Mid-West region Job Title IT Service Management Consultant Location REMOTE Duration 6+ Months Contract Responsibilities Role will be responsible to review IT Problem Management tickets to asses and bring teams together to understand the Incident and find Root CauseResolution for that issue. Prepare all applicable IT problems to be presented to the teams involved in the incident along with presentation to the IT Problem Advisory Board (PAB) for review. Provide feedback and various reports and metrics to leadership stating the current state of IT Problem process and policy adherence. Required SkillsExperience Close interaction with Incident Management, Change Management, Release Management and Configuration Management will be required. IT Service Management (ITSM) experience is a must - preferably IT Problem Management. Strong analytical and communication skills are required. ITIL certification is a plus. Experience with process, policy and metric development is a plus. Experience with IT Release Management, Incident Management, Change Management and Configuration Management including software delivery lifecycles is a plus. Experience with ServiceNow is a plus.
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