Job Title: Call Centre Agent
Location: Wrexham
Salary: £24,570 per annum
Sector: Social Housing Maintenance

Purpose: To answer all calls, providing residents with information and guidance on ongoing works. The role is responsible for addressing queries, offering updates on scheduled works and following standard procedures to ensure consistency in responses. The role includes basic administrative tasks such as logging calls, updating records and escalating issues when necessary.

Nature & Scope: this company is a property maintenance, repair, and installation organisation, specializing in the servicing, repair and installation of gas central heating and hot water services to local authority and Housing Association landlords.

Role Specification: The responsibilities that the role carries include but are not limited to the below;

* Obtain client information by answering telephone calls and verifying information.

* Resolve customer problems

* Take notes of conversations and record on the internal company IT System

* Escalate or pass through calls to the appropriate personnel

* Any other duties as may reasonably be requested by the Call Centre Team Manager or Customer Service Manager Health & Safety Responsibilities: Your health and safety responsibilities include a duty to:

* Work safely and well, and to regard your own health and safety and the safety and well-being of others who may be affected by your actions as a primary consideration;

Comply with The companys Health and Safety Policy and observe all health and safety policy procedures that are relevant to your work;

* Cooperate with your employer, and your colleagues, and all those who share a responsibility for health and safety;

* Adhere to any safety warnings provided in respect of hazards within the working environment, e.g. fire safety, etc. and report any issues regarding health and safety hazards e.g. slip and trip hazards, etc. that otherwise present themselves or come to your attention;

* Report any accidents/incidents, or unsafe situations to your supervisor or line manager;

If you feel this Repairs Planner position is of interest to you, please either apply for the position directly or call Natasha on #removed#. Please send your CV directly to: uk