Customer Support Administrator

Our client based in Odiham is seeking a dedicated and enthusiastic Customer Support Administrator to join their team.This role requires someone who can thrive in a fast-paced environment, manage multiple responsibilities efficiently, and provide high-quality support to both customers and internal staff with professionalism and accuracy.

This is a full time, permanent opportunity working Monday to Friday, 37.5 hours per week. Fully office based initially with a view to become hybrid working after 1 year of employment.

Due to company location, you must have access to your own form of reliable transport

Customer Support Administrator key responsibilities:

* Dealing with day-to-day enquiries concerning current contracts

* Ensuring that the contract renewal system is maintained

* Receiving and processing purchase orders

* Assisting with mail-shots, and despatching information to customers

* Providing consistent, accurate, and timely support to customers and members of staff, and ensuring all forms of communication are answered accurately and efficiently

* Carry out general and routine office duties as required

* Additionally, you may be required to provide admin support to other areas of the business

Customer Support Administrator skills and experience:

* Strong multitasking abilities with a team-oriented mindset

* Excellent written and verbal communication skills

* Methodical, logical, and detail-oriented approach to tasks

* Confident, professional, and well-organised nature

* Positive attitude and a willingness to learn

* Proficient in Microsoft Office (Word, Excel, Outlook) and electronic file handling

* Knowledge of foreign languages is a plus but not essential

Some company benefits include:

* 28 days annual leave rising to 33 days (inclusive of Bank/Public Holidays)

* Contributory workplace pension scheme

* Free Wi-Fi and on-site parking

* Opportunity for hybrid working after 1 year of employment

If you do not hear from a Consultant within 1 week of your application then unfortunately, on this occasion, you have been unsuccessful