Permanent | Full-time

Location: London/Surrey area

An exciting opportunity has arisen for an experienced finance professional to lead the Student Fees function at one of the UK’s leading universities. With an annual turnover exceeding £200 million – and student-related income representing a significant proportion – this is a pivotal role ensuring the efficient management, processing, and collection of tuition and accommodation fees.

The Head of Student Fees will lead a dedicated team responsible for all aspects of student billing, payments, and debt collection, ensuring that systems are efficient, compliant, and student-focused. The postholder will champion continuous improvement, modernising processes and systems to deliver an agile, digital-first approach to fee management.

Working closely with colleagues in Finance, IT, Student Services and Administration, this role will enhance the student journey by ensuring a smooth, transparent and supportive experience from enrolment through to graduation. The postholder will also manage key external relationships, including those with payment providers, collection agencies and the Student Loans Company.

• Lead and develop the Student Fees team, promoting a culture of accountability and service excellence.
• Oversee the billing, collection and reconciliation of tuition and accommodation fees (c.£150m annually).
• Drive systems improvement and process automation in collaboration with IT and Finance teams.
• Ensure compliance with financial, legal and regulatory requirements (including FCA, CMA and PCI-DSS).
• Provide accurate reporting and insights to senior stakeholders, supporting financial planning and decision-making.
• Deliver a high-quality, empathetic service that balances financial rigour with an excellent student experience.

You will be a confident and experienced leader with strong financial management skills and a passion for service improvement. With a background in income collection, financial operations or credit control, you will combine analytical ability with excellent communication and stakeholder engagement skills.

This is a unique opportunity to modernise a critical function within a respected higher education institution – shaping best practice, leading digital transformation, and enhancing the experience of thousands of students every year.

If interested, please apply to get more details. Looking to appoint ASAP