Job Title: Customer Service Advisor (Income)
Hours: 35 hours (Full Time)
Location: Blackstock Road, Finsbury Park, N4
Salary: £30,425 Per Annum, or if you are CIH qualified Salary: £31,175 Per Annum
Contract: Permanent

Are you ready to grow your career in a dynamic, fast-paced environment? This Housing Association looking for a dedicated and enthusiastic individual to join our team as a Customer Service Advisor in their Income Team. This is an exciting opportunity to be part of a thriving organisation, where you will be at the heart of delivering outstanding service and making a real difference in the lives of their residents.

Ideally you may have a background in income, understanding the importance of supporting our resident so sustain their tenancy.

They are looking for someone who has a passion for delivering excellent customer service, always striving to go above and beyond for our residents and can demonstrate strong problem-solving skills and thrives in a team-oriented, collaborative setting.

About You

You will need to have a passion for the association's belief that everyone is entitled to a quality, affordable safe home. You will need to be highly committed and motivated to contribute to our mission to be viewed as a brilliant housing association by their residents, stakeholders, and staff. You will act as the first point of contact for customers, providing exceptional support and guidance, manage queries and requests efficiently, ensuring all issues are resolved with professionalism and care. You will work closely with the housing teams to ensure that services are delivered to the highest standards.

This role will play a key role in enhancing the customer journey, offering creative solutions, and driving continuous improvement.

If you are a proactive, detail-oriented individual with a commitment to providing outstanding service, this employer would love to hear from you! Grow your skills, take on new challenges, and be part of a supportive team.

About the Employer

A small but ambitious housing association at a critical juncture. Their ambition is for the communities that they are anchored in and exist to serve, and they have done and achieved much over the past few years. But in these challenging times they know they will achieve nothing unless they are equally ambitious for their own people.

This organisation's values are at the heart of who they are and everything they do, inspiring their thinking and guiding their actions. They strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

They can’t be a brilliant landlord if they don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?

If this sounds exciting, this employer wants you on their team. Please do submit an application.

Staff Benefits

This employer offers a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits. They have an evolving wellbeing offer, that is being developed following employee feedback, and they will invest in your professional development with on-going training and career development opportunities.

Inclusion and Diversity

This Housing Association wants to be a great place to work and to ensure that their communities are represented across their workforce. A vital part of this is ensuring that they are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. They particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to their residents so that passionate commitment to customers, respect for everyone, pride in the team's work and being trusted to make the difference remains at the heart of everything they do.

This role is based at the organisation's Head Office but there is some flexibility to work in a hybrid way if preferred.

Deadline: 09:00am on Tuesday 13 May 2025
Interview: To be confirmed
Please note: This employer can only accept applications from candidates with eligibility to currently work in the UK.

Interested?

Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down).

Asking for adjustments

The organisation is committed to making their recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.

No agencies please.