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Date Added: Sat 01/04/2023

Collections Advisor

Accrington, BB5, UK
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Job Type: Permanent, FullTime

Salary: £19000 - £22000/annum

Job Description

£19,000 - £22,000


Our client are a provider of international courier, parcel delivery and freight services. They

provide a simple online booking system to businesses so they can compare the prices of the largest

courier companies and offer the most competitive rates.

They have an exciting opportunity within their Accounts department. They are looking for an individual who is passionate about delivering an exceptional service with a confident personality. This is a complex and varied role in an exciting, friendly and busy accounts environment, providing a great opportunity for someone to enhance their skills.

Required Experience for the Collections Advisor role:

* Minimum 2 years' experience within a similar role.

Desired Experience for the Collections Advisor role:

* Knowledge of couriers including UPS, DHL, TNT and FedEx and use of air and road freight

would be an advantage

* Managing the debt on your own portfolio of customers, ensuring all old debt is chased


* Allocation of payments received

* General Housekeeping of accounts.

* Credit checking new customer and advising of recommended payment terms

* Chasing payments via telephone and email

The Individual for the Collections Advisor role:

* Deal with incoming customer calls and emails, e.g. issuing copy invoices and statements, updating account information

* Assist team members with their ledgers as needed

* Communicate with other departments to ensure accounts are dealt with in a timely manner

* Maintain regular contact with customer regarding their debt

* Building relationships with customers to ensure smooth running of accounts.

* Must have excellent communication skills, both written and verbally.

* Positive attitude to work with high attention to detail.

* Good computer skills are essential as the role involves using World Options bespoke

* software programs.

* Good experience with all Microsoft packages particularly Excel.

* Good ability to work under pressure.

Benefits for the Collections Advisor role:

* Company pension and Death in Service insurance after probation period.

* Annual performance-based bonus.

* Annual pay reviews based on performance.

* 21 days holidays plus bank holidays.

* Immediate start available after interviews. This is a permanent position after a 6-month

probationary period.

* Full time working hours are Monday to Friday 08.30-16.30

Reference No
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