FIELD ENGINEER

DS Field Technician

Salary: £28,000 – £32,000 + competitive benefits package

Location: Midlands (Field-based)

Hours: Monday – Thursday 9:00am – 5:00pm | Friday 9:00am – 4:30pm

Contract: Permanent

Security Clearance: Required (or willingness to apply)

Interview Process: 2 stages

We’re looking for a skilled and customer-focused Field Engineer to join a growing technical services team. This is a field-based role where you’ll be responsible for maintaining, repairing, and supporting managed print devices across client sites within the Midlands region.

This is an excellent opportunity to join one of Europe’s largest privately-owned IT businesses, known for innovation, technical excellence, and long-term career development.

What’s in it for you?

• Large company benefits package with flexible options
• 2 paid volunteering days per year
• Ongoing technical training and certifications
• Inclusive and collaborative working culture
• Stable, long-term opportunity within a leading IT services organisation

What You’ll Be Doing

• Attending on-site technical support calls within target response times
• Diagnosing, repairing, and maintaining colour and mono MFP devices (low, mid & high volume)
• Ensuring accurate and timely service record updates via PDA tools
• Maintaining digital documentation via cloud-based systems
• Keeping company vehicle and equipment safe, compliant, and presentable
• Submitting accurate expense records

What We’re Looking For

• Strong experience repairing and maintaining managed print / MFP devices
• Confident with diagnostics and fault finding
• Basic networking capability (installing print drivers, connecting devices to networks)
• Full UK Driving Licence
• A proactive “can-do” attitude