Our client is seeking a Head of Air Freight to join their team, located in Johannesburg.

Responsibilities:

• Identify and develop potential, sustainable customer relationships.

• Respond to customer enquiries / complaints.

• Lead in engagements and strategic customer interfaces with Key Account Contacts.

• Provide leadership in the areas of product and business development, resource utilisation, Country organization and activities.

• Support and co-ordinate the development, implementation and localisation of key initiatives and programmes.

• Facilitate and support country's efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies.

• Establish KPI's and obtain agreement & commitment from Country management.

• Provide guidelines and support for the implementation of programs such as security regulation to meet country mandated regulatory requirements.

• Carrier contact/negotiation (AFR) according to corporate policy and local requirements.

• Carrier contract/relationship and performance management.

• Interact with commercial team (at country level) in terms of pricing.

• Defines, implements, monitors and enforces service and quality standards, in cooperation with product management (in Regional Office).

• Responsible for EBIT result at country/country group level AFR.

• Defines, monitors and enforces targets to the operational units.

• Select and assigns key positions to reach targets.

• Analyses costs and cost structure of production on country/country group level, and derives improvement measurements and actions.

• Responsible for constant improvement and optimization of production means (cost management), e.g. make or buy.

• Defines and implements Airfreight ISO standards in line with corporate instructions.

• Responsible for operational management, Production sites, Traffic management, Technical support (buying, capacity etc.), Local purchasing on country/country group level for AFR according to corporate policy.

• Proposes IT needs.

• Responsible for Preferred Carrier adherence.

• Responsible for Operational KPI's.

• Determine organizations structure, roles and responsibility and performance targets for the function.

• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.

• Develop a team spirit and multitasking capabilities within the team.

• Plan, organise and direct an efficient and effective function.

• Develop KPI's with team members and monitor individual performance.

• Conduct performance appraisal, including coaching.

• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.

• Identify training needs and opportunities to develop a highly skilled functional department.

• Directing the customer to the right WH solution.

• Work with logistics engineers in development of Resources Planning and Manage Solution Design.

• Preparation of the contracts with the customers, with whom an agreement on the new business is reached.

• Providing market research and information on the basis of managed customers, rivals and sector.

• Determining th