Customer Programme Manager

Location: Cumbria (On-site / Hybrid options)
Salary: £45,000 - £55,000 + bonus
Contract: Full-time, permanent
Working Pattern: 4-day working week

Lead High‑Impact Customer Programmes / Enjoy a 4‑Day Week in Cumbria

This is a rare opportunity to combine senior‑level programme responsibility with an excellent work‑life balance in one of the UK's most scenic locations.

Join a high‑performing advanced engineering organisation delivering technically complex, customer‑focused programmes for leading global aerospace and defence clients. You'll lead programmes end‑to‑end, working closely with cross‑functional teams to deliver high‑value, mission‑critical projects.

All while enjoying long weekends, flexible working, and life on the edge of the Lake District.

Why This Role?

✅ 4‑day working week (every week)
✅ £45k-£55k salary plus bonus
✅ Exciting, customer‑focused, technically advanced programmes
✅ Outstanding Cumbria location
✅ Hybrid and flexible working options
✅ Strong long‑term development and progression

The Role

Reporting to a senior programme leader, you'll manage a portfolio of customer programmes, ensuring delivery on time, on budget and to agreed quality standards.

You'll act as the primary customer contact, applying robust programme management techniques to lead cross‑functional teams and deliver contractual commitments with confidence.

Key Responsibilities

Define programme scope, deliverables and objectives
Develop and maintain programme plans, schedules and risk registers
Serve as the main point of contact for customers
Lead and coordinate cross‑functional programme teams
Manage change, risk and stakeholder expectations
Track performance using structured programme controls
Ensure milestones, cost and quality targets are achieved

What We're Looking For

Degree qualified or equivalent experience
Proven experience in project or programme management
Strong customer and stakeholder management skills
Experience with Earned Value Management (EVM)
Commercial and contractual awareness
Confident communicator with strong organisational and leadership skills

Benefits Package

4‑day working week
Generous holiday allowance plus Bank Holidays
Bonus scheme
Private medical insurance & life assurance
Pension scheme
Professional development and training
Wellbeing support and employee discounts
Free parking and electric vehicle charging
Additional leave for reservists and volunteers

Working Environment

Office‑based with time spent in production/workshop areas
Occasional customer travel
Collaborative, supportive culture
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