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Date Added: Tue 08/06/2021

IT Service Desk Manager - MSP

Hemel Hempstead, UK
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Job Type: Permanent

Salary: £40000 - £50000 / annually

CV Screen is recruiting for an experienced IT Service Desk Manager who has experience within an MSP environment. You will join a leading Managed Service Provider who work with a variety of fantastic clients, with many in the Financial Sector. Their office is based in the Hemel Hempstead area, but will be a hybrid role with home working available. A salary of up to £50,000 is available.

The Service Desk Manager will be responsible for managing a team of 1st to 3rd line engineers, ensuring the successful delivery of support and client interaction with our clients globally. We are looking for someone with previous experience in an IT Solution Provider or MSP environment, have in-depth knowledge and the hunger to learn and continually progress yourself.

You will join a successful Managed Service Provider (MSP) who provide IT support services to fantastic clients. You will work on a wide range of projects alongside a talented team.


-        Experience of leading a Service Desk team (10 engineers +).

-        Experience of working in an ITIL environment.

-        Have proven experience working for an IT Consultancy / Managed Service Provider (MSP)

-        Understanding Managed Service Provider functions and setting KPIs

to £50,000
Plus 31 days annual leave, Private Health Insurance, Pension, Training and Gym Membership.

Hemel Hempstead / Hertfordshire
Commute from St Albans / Watford / Luton / Bucks / Herts / Beds

Please email your CV through to Sam Gillett of CV Screen in strict confidence.

An experienced IT Service Desk Manager with experience of working in an MSP environment.

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