Debt Recovery Credit Controller

We're looking for a driven and professional Debt Recovery Advisor to join our Customer Services team. This is an excellent opportunity for someone who's confident speaking with customers, experienced in managing overdue accounts, and motivated by achieving successful resolutions.

The business is looking for a new member for the team on a 12 Month FTC (potentially extended)
£29-32k DOE + business benefits
1 day per week onsite (Surrey)

What you'll do
Manage a portfolio of customers with overdue debt
Communicate professionally and tactfully with customers to agree payment plans
Follow established debt recovery and legal processes
Reconcile accounts and ensure accurate records
Work collaboratively with colleagues to meet team targetsWhat we're looking for
Experience in debt recovery or managing overdue accounts
Strong communication, negotiation, and organisational skills
Ability to stay calm under pressure and follow systematic processes
Good attention to detail and accuracy
Competent using Microsoft Office and digital systemsWhat you bring
A confident, mature approach with patience and professionalism
Motivation to pursue overdue debt and achieve results
Willingness to learn, adapt and work flexibly
A team-focused mindset and a positive attitudeIf you're a quick learner with a passion for customer service and debt management, we'd love to hear from you. Apply today and take the next step in your career