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DATE ADDED: Thu 31/10/2019

Warehouse Support Technician

Atlanta, GA, US
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COMPANY: GATEWAY SOLUTIONS INC

JOB TYPE: Contract, FullTime

Here is OUR DIRECT CLIENT REQUIREMENT which can be filled immediately. Kindly respond to this requirement with your resume, contact Details and Salary.

  • Role: Warehouse Support Technician
  • Location: Atlanta, GA
  • Duration: 12+ Months( possibility of extension)
  • Experience: 5+ Years

Skills and Qualifications:

  • A+ Certification (Required for Lead Techs. Only)
  • Strong customer service skills
  • Knowledge of best practice security standards and techniques
  • Microsoft Windows certification is a plus
  • Must have clean criminal record with the ability to pass finger-print background check
  • Must be authorized to work in the United States.
  • Must hold a valid driver s license.

Responsibilities:

  • Monitor support tickets submitted for parts requests and promptly assign parts
  • Responsible for picking up obsolete equipment from schools and other APS locations
  • Maintaining inventory of parts including but not limited to: Interactive Technology, laptop, desktop, WYSE etc.
  • Ordering parts to maintain a healthy inventory
  • Maintain/track all APS assets in a database
  • Provide project support to schools and other APS locations
  • Install Apple apps unto devices as required.
  • Troubleshoot and resolve minor wireless, network or switch issues
  • Troubleshoot and resolve printer (or print) issues.
  • Escalate major issues (wireless, network etc.) to IT Infrastructure technical teams
  • Perform proactive support activities including but not limited to:
    • Checking computer labs & media centers
    • Updating Apple IOS on MacBook, iPad & iPod carts
    • Installing and setting up Air Watch on mobile devices
    • Installing Windows updates and patches
    • Identify and update (or report) unsupported operating systems i.e. Win XP
    • Ensuring that antivirus software installed on all machines
    • Checking Interactive White Boards (and Projectors) in classrooms
    • Update user and asset information in database (as necessary)
  • Inventory, validate and report all technology items. Report any asset transfers to ensure ownership is properly captured.
  • Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient.
  • Maintain exceptional customer service posture at ALL TIMES.
  • Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes.

Kiranmai Peddi || Recruiter || Direct: 913- 660-9429 || Email: #removed#

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