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Date Added: Wed 15/09/2021

Customer Service Advisor (Temp To Perm)

Greater Manchester, UK
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Company: MERJE LIMITED - MANCHESTER OFFICE

Job Type: Permanent, FullTime

Salary: £11.28 - £12.82/hour £11.28-£12.82 per hour + holiday pa

This is an exciting opportunity for a Customer Service Advisor to join an innovative and forward thinking team. You'll play a collaborative and pivotal role in coordinating, planning and implementing customer solutions. Working in a fast-paced and varied role at the heart of the business.

Hours: Monday - Friday

Rotating

8am - 4.30pm Week 1

9am-5.30pm Week 2

£11.28-£12.82 per hour + holiday pay

What you'll do:

* You'll own the planning and implementation of new customer solutions.

* You'll initiate and verify orders with the customer ahead of placing orders with 3rd party providers

* Book site visits with the Field Team and manage the end to end delivery of the solution, whilst liaising with the customer throughout and escalating issues where required.

* You'll collaborate with our technical teams to coordinate equipment and ahead of confirmed installation dates.

Your skills and experience

* Previous Customer Service experience

* Fantastic communication skills, both written and verbal.

* Planning and prioritisation skills, with strong attention to detail.

* A proactive approach to solutions, taking ownership and driving to resolution.

* Well organised and self-motivated team player
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