Company: MERJE LIMITED - MANCHESTER OFFICE
Job Type: Permanent, FullTime
Salary: £11.28 - £12.82/hour £11.28-£12.82 per hour + holiday pa
This is an exciting opportunity for a Customer Service Advisor to join an innovative and forward thinking team. You'll play a collaborative and pivotal role in coordinating, planning and implementing customer solutions. Working in a fast-paced and varied role at the heart of the business.
Hours: Monday - Friday
8am - 4.30pm Week 1
9am-5.30pm Week 2
£11.28-£12.82 per hour + holiday pay
What you'll do:
* You'll own the planning and implementation of new customer solutions.
* You'll initiate and verify orders with the customer ahead of placing orders with 3rd party providers
* Book site visits with the Field Team and manage the end to end delivery of the solution, whilst liaising with the customer throughout and escalating issues where required.
* You'll collaborate with our technical teams to coordinate equipment and ahead of confirmed installation dates.
Your skills and experience
* Previous Customer Service experience
* Fantastic communication skills, both written and verbal.
* Planning and prioritisation skills, with strong attention to detail.
* A proactive approach to solutions, taking ownership and driving to resolution.
* Well organised and self-motivated team player