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Date Added: Fri 27/08/2021

Customer Support Advisors

Redditch, UK
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Job Type: Permanent, FullTime

Salary: £9.23/hour

Do you have a strong customer service background and looking for a new role?

My client is a large retail company based in Redditch who are currently recruiting for Remote Customer Support Advisors at a time of growth. This role is responsible for providing excellent customer service to customers across multiple channels including: telephone, live chat and email. You will act as a point of contact for any customer enquiries or complaints. 

Customer Support Advisor
8 Weeks min (potential permanent opportunities)
£9.23 per hour

Working Hours:
Monday to Friday, 1 in 3 weekends.
First 2 weeks training: 9am - 17:15pm
3 Shift rotation after training:
- 8am - 16:15pm
- 9am - 17:15pm
- 13:34pm - 22:00pm

- Deal with enquiries / concerns across all platforms, remaining professional and providing highest level of service.
- Build a rapport with customers, identifying their needs, engaging with them and ensuring a customer for life.
- Ensure all customer contact is logged on the system.
- Liaise with support centre teams, suppliers and legal sources if customer issues need escalating
- Promoting products, services and increase sales

- Verbal and written communication skills
- Able to demonstrate experience of dealing with challenging individuals
- Able to multi-task and hold great organisational skills
- Excellent administration skills / computer literate using Office
- Retail, call centre or customer service experience is desirable
- Advantage: working with previous systems such as Salesforce, SAP, Metapack or Datacash

if this sounds like you and you are available immediately, apply today! Alternatively, please send your CV to (url removed) or call (phone number removed)
Apply Now