Customer Services Manager

A regional house builder have a requirement for a Customer Services Manager to join their customer care team to support remedial works on new build housing developments in the North West area.

**Please note this is an 18 month Fixed Term Contract until December 2026**

Reporting to the Head of Customer Services you will oversee the management of remedial works in occupied properties, coordinating with contractors, customers, and the Customer Service Team. Ensuring compliance with KPIs, quality standards, customer service expectations, and budget constraints.

Responsibilities and Duties

Ensuring compliance to the company Health & Safety standards and processes, NHBC Standards, building regulations and overall quality standards.
Be responsible alongside the Directors for the final quality inspection of the property before it is handed over to the customer
Instruct and liaise with Maintenance Technicians, Sub-Contractors and monitor the progress of remedial works to ensure completion with minimal disruption to our homeowners
Monitoring and controlling the costs of remedial works.
Understand Service Level Agreements and raise concerns to the site team and Head of Customer Care
Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work and professionalism
Contribute towards the company's efforts to retains HBF 5* builder rating
Attend NHBC resolution meetings as required

Knowledge Skills and Experience:

Extensive build knowledge and managing key priorities
Extensive new build, NHQC and Customer Service experience
You must have a real passion for quality and customer satisfaction.
Ability to meet deadlines in a timely manner
Strong stakeholder management skills with the ability to influence at all levels
Literate in the use of IT
Experience of working in the Construction industry and in a similar role would be beneficial
A full UK driving license is required for this role

In return for your skills, you will be offered a basic salary with a company car or car allowance. Company pension scheme, 26 days annual leave, 37.5 hours per week.

If you are interested in the Customer Services Manager role, please contact Deena at Fawkes & Reece at the Bolton office on (phone number removed) or apply via the link provided