Our client is looking for a skilled Service Support Advisor to join a fast-paced team, supporting non-account customers via inbound calls and emails. You'll work closely with Account Coordinators, Service Call Planners, and around 60 field-based Technicians to ensure quick, effective service every time.
Key Responsibilities for a Service Support Advisor:

* Responding to customer calls and emails.

* Logging all calls and updating customers with completion timings and dates.

* Communicate with customers about their repair calls and advising of any delays and the job status.

* Supporting resolution of customer complaints, quickly and patiently to achieve the positive outcome.

Key Skills for a Service Support Advisor:

* Excellent telephone manner, able to remain calm under pressure.

* Confident in using systems for example SAP.

* Previous experience in an inbound customer service role.

* Able to manage time and work under pressure to tight deadlines.

Benefits for a Service Support Advisor:

* Hybrid Working

* Contributory Pension

* Life assurance

* 25 days annual leave plus bank holidays

* Employee Assistance Programme

* Seasonal Flu Voucher

* Staff Perks & Savings Scheme

* Free Parking