Job Title: Reservations Advisor
Location: Head Office
Hours: 37.5 hours per week (5 days over 7)
Contract: Full Time
Salary: £24,500 per annum + bonus structure

About the Role
We are looking for a motivated and customer-focused Reservations Advisor to join our Head Office team. The successful candidate will be responsible for handling customer enquiries, processing reservations, and providing exceptional service to customers looking to book holidays.
This role requires strong communication skills, attention to detail, and the ability to meet sales and service targets within a fast-paced environment.

Key Responsibilities

Handling inbound and outbound calls relating to holiday reservations and enquiries
Assisting customers in selecting and booking suitable holiday packages
Processing reservations accurately and efficiently within internal systems
Providing customers with detailed information about destinations, accommodation, and services
Meeting individual and team sales targets as part of the bonus structure
Maintaining a high level of customer service at all times
Managing customer queries, amendments, and cancellations where required
Updating customer records and booking information accurately
Working Pattern

37.5 hours per week
5 days worked over 7
Weekend working required (every weekend)
Salary & Benefits

£24,500 per year
Bonus structure based on performance targets (details discussed upon start date)
Skills & Experience
Essential:

Excellent communication and interpersonal skills
Strong customer service focus
Ability to work in a fast-paced, target-driven environment
Good organisational and administrative skills
Desirable:

Previous experience in:

Reservations
Holiday bookings
Travel agency
Call centre environment
Cold calling
Sales roles