Customer Contact Advisor

Salary £30,800 per annum

Location Based onsite at our Boston Office

At Amplius, we’re passionate about delivering an excellent customer experience and are looking for a Customer Contact Advisor on a Fixed Term Contract for 12 Months, who shares that enthusiasm. If you’re keen to make a positive difference and support our customers, we’d love to hear from you!

Salary: £30,800 per annum

Contract: Full Time, Fixed Term for 12 Months

Hours: 36.25 hours per week, Monday – Friday 9:00am – 5:00pm

Location: Based onsite in our Boston Office

Snapshot of your role

• Be the friendly face our customers turn to for help, whether over the phone, email, post, or live chat.
• Provide exceptional customer service while handling #removed# contacts daily in a fast-paced contact centre environment.
• Respond promptly to customer inquiries via call, email, post, and live chat.
• Efficiently manage and schedule repair appointments using provided scripting tools, and track progress both internally and externally.
• Identify and refer customers for additional support or financial wellbeing advice where needed.
• Encourage customers to explore self-service options for a smoother, more efficient experience.
• Ensure customer information is accurate and up to date.
• Document all interactions for continuous service improvement.

What we’re looking for

• Experience working in a fast-paced customer contact centre environment.
• Strong team player with the ability to build rapport and collaborate effectively.
• Skilled at delivering exceptional customer service while processing data quickly.
• Ability to work closely with internal teams and external agencies.
• Excellent organisational skills to manage a varied workload.
• Confident communication and use of IT (Teams, Outlook, Word, Excel)

Please read the attached Job Description before applying so you get the full scope of the role.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing Date: Wednesday 18th March 2026

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.