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DATE ADDED: Thu 04/07/2019

Business Relationship Manager

Stevenage, UK


JOB TYPE: Permanent, Full Time

SALARY: 40000-50000

Business Relationship Manager Circa £40,000 to £50,000 per annum Stevenage, Hertfordshire We are looking for a Business Relationship Manager to join the IET family! We are the IET and we inspire, inform and influence the global engineering community to engineer a better world. As a diverse home across engineering and technology, we share knowledge that helps make better sense of the world in order to solve the challenges that matter. It’s why we are uniquely placed to champion engineering. The Business Relationship Manager will act as a liaison between the business and the IET’s IT & Digital Services function in order to understand the operation and developmental needs of the business. This role will support with the oversight and prioritisation of IT and digital transformation projects in order to translate business needs into technology solutions. This role involves leading engagements with stakeholders (at all levels of the organisation), so excellent stakeholder management and all round communication skills is a must! We are looking for an enthusiastic, persuasive individual who is able to proactively solve complex problems and concepts. Take a look at the role outline and person specification below. If you feel you have experience in a number of these areas (even if it’s not quite all of them) please send us your CV for consideration. We are also open to discussing flexible ways of working, including reduced hours and working in an agile way. If you are keen to join the IET Family, we look forward to hearing from you soon. Main Duties and Responsibilities (Summary) To lead engagements with directors, senior managers, service managers and external stakeholders to ensure their needs are understood and translated into prioritised technology plans Define key technology strategies and ensure strategic demands are met Co-ordinate and document future technology roadmaps for Departmental services and solutions Responsible for agreeing service levels for applications and solutions with Departments and working with the wider IT & Digital Services team to ensure they are met Create a positive impact on the business through reduction of cost arising from service issues, increased efficiency and improved communication through better understanding of users’ needs To work with management team members on annual IT budgets and forecasts To work with managers to provide business, project and IT improvement data to stakeholders Understand new technology trends and forecast future IT application and infrastructure requirements Person Specification: Essential Criteria: Excellent relationship management – able to identify, analyse, manage and monitor relationships with and between stakeholders. Experience in supporting the business to define their vision, especially where it impacts technology and translating technology terms into business terms Experience of defining technology application and solution strategies and roadmaps Experience of working in a matrix management style with the ability to influence stakeholders at all levels An understanding of service management framework principles and processes Ability to visualise, articulate, solve complex problems and concepts Able to demonstrate logical thinking with the ability to gather and analyse information Ability to take ownership and proactively resolve problems whilst ensuring they continue to meet requirements Experience of working in an Agile development environment Must be comfortable working closely with all levels of staff, Members and senior management Excellent self-motivation and interpersonal skills, with the ability to develop relationships across professional and organisational boundaries and encourage participation and knowledge sharing with other stakeholders Strong communication skills, both written and oral Excellent planning and organisational skills Has a ‘get on and get the job done’ attitude Desirable Criteria A deep understanding of technical concepts and the ability to understand how they fit into the wider technical landscape Experience in leading/developing a team of experts to deliver service improvements The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.