Are you looking for a hands‑on role with a clear path to Store Manager?

Assistant Manager - Flooring & Carpets (Southborough)

Full‑time | £34,000 + benefits | Career progression to Store Manager

About Us

We're a friendly, family‑run flooring and carpet business with a strong reputation for exceptional customer service and expert aftercare. With plans to open a second store, we're looking for a proactive Assistant Manager to join our Southborough team. This is a fantastic opportunity to learn the business and progress into a Store Manager role.

The Role

This is a varied, customer‑facing role supporting the Store Manager in the day‑to‑day running of the shop and operations.

You will:

Supervise the Retail Assistant and provide cover
Plan the fitting schedule and manage fitters and subcontractors
Visit customers' homes to offer flooring advice (training provided)
Help customers make informed product choices
Handle customer complaints professionally
Ensure smooth day-to-day store operations
Support the Operations Manager with insights and analysis
Attend networking events and exhibitions to help drive growth
What We're Looking For

No flooring experience required - full training provided!
Strong organisational skills and attention to detail
Experience supervising staff
Calm, professional approach
Excellent customer service skills
Good IT proficiency (Excel, Word, Outlook)
QuickBooks experience (advantage)
Full driving licence
Why Join Us?

Salary: £34,000 (review after probation and annually)
Hours: Monday-Friday + two Saturdays per month
Location: Southborough with occasional travel
Clear career progression to Store Manager
Benefits: paid lunch breaks, private medical insurance (after probation), staff discount, pension scheme, 28 days' holiday (incl. bank holidays), birthday off every year
How to Apply

If you're looking for a role where you can build a long-term career in a supportive family business, apply with your CV today