Aatom Recruitment is hiring on behalf of Local Authority for the role of RQ#removed# - Leasehold Advisor

Job Title: RQ#removed# - Leasehold Advisor

Contract Duration: 3 Months

Hours per week: 36

Seeking skilled and experienced Leasehold Advisors to support our Housing Services, Collections, and Sales & Acquisition teams. This is a critical frontline role, ensuring that leaseholders receive accurate information, timely service, and excellent customer care.

Working across various Housing Service Centres within the borough, the Leasehold Advisor will process a wide range of leasehold-related transactions, handle complex enquiries, and carry out technical service charge calculations. The ideal candidate will have strong analytical capability, confidence managing financial data, and a solid understanding of leasehold legislation, including Section 20 requirements.

Key Responsibilities

Customer & Stakeholder Engagement

• Handle complex queries from residents, leaseholders, tenants, staff, legal representatives, and external stakeholders via email, phone, and in-person.
• Respond to accounts-related enquiries from lessees and sales applicants professionally and efficiently.
• Ensure high standards of customer care at all times.

Leasehold Services

• Process applications for home ownership schemes, lease extensions, alterations, assignments, and property sales.
• Liaise with solicitors and legal representatives to provide accurate assignment information and register notices.
• Support leaseholders with payment advice and dispute resolution.

Service Charge & Financial Responsibilities

• Calculate both estimated and actual service charges (revenue and capital), ensuring compliance with all statutory, contractual, and policy requirements.
• Produce accurate calculations for lessees, with full reconciliation against Council systems and complete audit trails.
• Produce statutory Section 20 Notices, ensuring all information meets legislative and Council standards.
• Prepare all documentation required for issuing major works bills, assessing liabilities in accordance with lease terms and Section 125 limitations.
• Ensure accuracy of bills and create/maintain full audit trails.
• Support the collection of service charge and major works income, meeting income targets.

What This Role Will Achieve

The Leasehold Advisor will:

• Improve accuracy and timeliness in service charge production and leasehold-related processes.
• Strengthen financial controls relating to income collection and statutory billing.
• Reduce service backlogs and contribute to a more responsive and efficient housing service.
• Enhance customer satisfaction by delivering reliable, accurate and informed advice.

Who You Will Work With

The postholder will have regular contact with:

• Leaseholders and tenants
• Staff at all levels across Westminster City Council
• Solicitors and external service providers
• Internal Council departments and external agencies

Essential Experience and Technical Skills

Experience

• Prior experience working within the leasehold sector (essential).
• Experience preparing and managing service charges and major works bills.
• Understanding of Section 20 and Section 20B legislative requirements.
• Experience working with financial controls and audit trails.

Technical Skills

• Strong spreadsheet skills (essential).
• Confident working with Office 365.
• Ability to analyse financial data and produce accurate calculations.

Core Skills

• Excellent written and verbal communication skills.
• Ability to work onsite at various locations across the borough.
• Strong organisational skills and ability to manage complex caseloads.
• High attention to detail and accuracy.