Job Opportunity: Export Coordinator

Location: Feltham

Hours: Monday – Friday, 9-5:30 and once fully trained 1 in 3 Saturdays

About the Role: 

Working as an Exports Coordinator you will be responsible for ensuring the efficient and compliant movement of freight through the gateway. This includes coordinating transport, managing customs processes, and maintaining accurate data, all while delivering high-quality customer service and adhering to regulatory and internal standards.

Key Responsibilities:

• Coordinate vehicle collections and deliveries from airlines in a timely manner.
• Manage customs reports and discharge T1s from overnight deliveries.
• Ensure accurate data entry into internal operating systems.
• Maintain accuracy, safety, and security in consignment handling.
• Complete daily work schedules in line with departmental procedures.
• Resolve queries from customers and suppliers.
• Conduct rate reviews and support cost control initiatives.
• Follow strict SOPs and KPIs to ensure compliance.
• Build and maintain strong relationships with internal and external stakeholders.
• Use relevant software tools including MS Office and internal systems.
• Ensure timely updates for invoicing, job costing, CIA, netting, and milestones.
• Support continuous improvement and best practice initiatives.

Requirements:

• Experience in freight forwarding and airline transport (preferred).
• Strong knowledge of import/export procedures and freight security.
• Familiarity with DfT/CAA, HMRC, and IATA regulations.
• Proficiency in Microsoft Excel and Word.
• Ability to use ICT applications effectively.
• Previous experience in gateway and consolidation functions is an advantage.

Benefits:

• 20 days holiday + bank holidays (rising to 25 days with service)
• Life assurance
• Optical vouchers
• Cycle to work scheme
• Long service recognition
• Birthday celebration/awards
• Team socials