Role: Field Service Technician - Multi-Functional Devices
Location: West London Inner M25
Package: up to £32,000 per annum + 10% bonus

Would you like to join a very forward thinking company? Their attitude towards IT solutions is massively ahead of the times. Are you a photocopier field service engineer looking for a new challenge or working as a Field Service engineer in another sector seeking a new challenge ?

What will your day to day responsibilities be?

Achieve key SLA's as directed to maintain optimum customer satisfaction.
Respond to call outs in a timely and professional manner, identify and resolve technical faults, and undertake all technical modifications as they arise.
Install and network Multi-Functional Devices on customer premises to the customer's satisfaction.
Provide advice and training to customers on all aspects of the machines' functions to ensure customers are fully aware of and utilize the full capabilities of the installed device.
Undertake relevant training as directed, including computer-based training, to ensure up-to-date knowledge is maintained of all Multi-Function products, which may include overnight residential training as required.
Perform all repairs in a safe manner and in accordance with manufacturers' recommendations and Health & Safety legislation.
Complete all necessary reporting requirements and paperwork accurately and in a timely manner.
Effectively use technology tools such as tablets and laptops to ensure continuous improvements in service delivery.
Maintain car or walking stock to required standards.
Support or respond to service call outs for other service teams as necessary.
Attend and contribute to team meetings.
Requirements

We will consider any experienced photocopier or electro - mechanical service engineers living within the specified areas and who can offer

Strong customer facing skills and experience
Theoretical and practical experience of industry and best practices
Ability to communicate at all levels with the customer and organisation
Proven technical experience - electro mechanical
Excellent IT knowledge, including networking

What is on offer?

£32000 + bonus
Company car
26 days holiday
Phone / laptop / tools
Pension
Healthcare plans

Please press apply now to submit your application for this position or email . Due to high levels of response we will only be able to contact successful candidates