Customer Service Representative
Part-Time, Monday – Friday, 11:30 AM – 5:30 PM
R+L Carriers has an immediate need for a Part Time Customer Service Representative in our Lebanon Service Center. The Customer Service Representative is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. The Customer Service Representative must use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives.
CSR's will provide “WORLD CLASS CUSTOMER SERVICE" to our internal and external customers by providing timely problem resolution through:
· Daily freight tracing with customers
· Assist other terminals in freight-related issues of OS&D
· Perform other related duties as assigned
· Possess a "WE CAN DO IT" attitude
· Strong communication/telephone skills
· Able to work in a fast-paced environment
· Ability to deal with potentially stressful situations
· General office and customer service experience necessary
· Computer and keyboard literate
· Transportation knowledge a plus, LTL experience preferred
· Ability to type 30+ WPM
R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company’s growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believed our customers select us because of the efforts of our employees. “Pride in our People and Pride in our Performance.”
R+L CARRIERS offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and free vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA and Pigeon Forge, TN.
Role: Customer Service Representative / PT / $12.00/hr.!
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