The Duty Front of House Manager is responsible for the smooth running and public enjoyment of the show or event being produced, including the health and safety of the public and the Front of House staff. They shall ensure that audiences and staff alike are able to enjoy and work in a safe and secure environment. The responsibilities of the Duty Front of House Manager include fostering excellent customer and staff relations, ancillary sales, show/event/hire management and building management including evacuation management.

Reports to: Front of House Manager.

Responsible for: Front of House Assistants (when on duty)

Duty responsibilities include

Health and Safety:

• Responsible for health and safety of patrons, public attending the event and Front of House (FOH) staff
• Ensure fire drills are carried out with FOH staff and that staff are fully aware of evacuation procedures
• Continuously adhere to the health and safety practices and policies of the company
• Carry out FOH due diligence checks before the start of every incoming (chains, emergency lights etc) and rectify any problems before the house is opened
• Report any building faults to the Front of House Manager and technicians as soon as possible

Staffing:

• Attending and supporting the FOH briefings and training sessions
• Change/update staff rotas as necessary.
• Ensure FOH staff maintain and deliver a high standard of appearance and customer service.
• Ensure all staff, including Security are doing their job correctly and support and manage them.
• Uphold the company ethos
• Report and feedback to the Front of House Manager anything you deem to be relevant

Production:

• Always be visible, professional, helpful, and smart
• Hold FOH briefings before every shift
• Hold fire drills and support staff training before every shift
• Liaise with all other FOH departments to provide assistance and support where necessary
• Ensure cleanliness of FOH areas
• Be aware of access requirements of the audience and accommodate them
• Excellent communication with Box Office throughout the incoming
• Communicate with Stage Management of any potential delay or problem
• Liaise with the Development Department to support their work if they have clients in or events on
• Write FOH show report following each performance.
• Complete wages sheet following each performance.
• Do anything else that may be needed to maintain excellent house management.

Merchandise and Sales:

• Support all sales by ensuring sales procedures and floats and takings are correct
• Manage all ancillary sales and reconcile at the end of every shift, ensuring accurate cashing up of merchandise and complete and sign Kiosk takings
• Ensure stock levels are maintained. Advise Front of House Manager when new stock orders are required or there is a concern
• To support Front of House sales targets to ensure maximum profitability

Any other duties as required by the Theatre Management.

Everyone who works at the Almeida has a responsibility for delivering greater diversity within their role and upholding a commitment to equality and access in their work.

Person Specification

Essential:

• Proven experience of working in an arts venue as part of the Front of House team at supervisory or Duty Manager level
• Proven ability to provide a high level of customer service
• To be confident in building evacuation and have a good knowledge of health and safety
• Confident approach to sales and stock management
• Strong interpersonal skills
• Sound judgement and trust in your initiative
• Self-discipline and motivation
• Enjoys working with the public
• Ability to make quick decisions under pressure and time constraints
• Works well as a team leader
• Be able to work evenings and weekends
• Interest in theatre
• Good spoken and written English
• Constant vigilance

Desirable:

• First aid trained
• Hospitality experience
• Fire Marshall training