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DATE ADDED: Sat 02/11/2019

EMEA Client Solutions Architect

Cheap, UK


JOB TYPE: Permanent, FullTime

Cloud Conformity is a dual HQ (San Francisco / Sydney) company with a market leading software platform helping companies & IT professionals who have invested in the cloud to continuously monitor their AWS & Azure cloud infrastructure. Our platform focuses on all major elements of cloud governance, security, real-time threat detection, pre-deployment code scanning, Auto-healing, best practices auditing, compliance, and automation of the environment.

**The Opportunity:**

Work for a high growth cloud security SaaS company. Cloud Conformity is an emerging global market leader for AWS & Azure continuous assurance and we are growing fast with an ambitious and talented leadership team. We only want and focus on getting the top 10% of talent and we offer competitive salaries, equity incentive, great benefits, and a high-energy environment with lots of room for personal and professional growth.

Worthy of special mention we were awarded AWS Technology Partner of the Year 2019! ######.###/blogs/apn/announcing-our-global-2019-apn-partners-of-the-year/

**Purpose of the Role:**

The primary focus of this role is to lead our technical customer success and pre-sales engineering efforts in the EMEA region. The team already consists of two individuals in Canada & Australia with another hire approved in the US.


- This is a pre-sales and post-sales role
- Must have strong AWS / Azure and/or DevOps and/or security experience
- Be a thought leader and advisor to our clients
- Provide daily comprehensive technical support for sales and business development staff, on both a pre-sale and post-sales basis
- Run client technical onboarding
- Display a working knowledge of how to use API based services and CloudFormation templates to deepen a customer's use of Cloud Conformity
- Communicate frequently with direct sales colleagues & customers
- Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers' needs.
- Communicate new information that can increase the probability of a sale or renewal
- Communicate with Head of Marketing and Head of Sales on any customer feedback that can strengthen the overall commercial process and provide critical customer feedback for future product development requirements.
- Work closely with strategic clients on all things cloud and cloud security to help ensure they meet their own security and governance objectives
- Engage with customers daily to answer questions and capture feature requests for Jira
- Attend meetings as required with sales staff, managers, technical personnel, and others to discuss product information, sales goals, and inter-departmental coordination efforts
- Participate in customer presentations, both via webinar and onsite.
- Participate with offshore colleagues to ensure Global Best Practices are shared to improve Customer Value Proposition
- Develop a working relationship with partners to communicate technical advantages and provide technical support when required
- Provide comprehensive training for new partners
- Develop a keen understanding of the competitive environment in Cyber Security/Cloud Security
- Ability to confidently present and articulate the business value of the Cloud Conformity solution to managers and executives of all levels.
- Deliver product, technical, and security-related responses.
- Demonstrate a working knowledge of how to integrate the Cloud Conformity cloud-based security solution with customers' existing CI/CD environments and SIEMs
- Able to manage multiple customer engagements concurrently.


- At least 6-7 years of experience in a technical role
- BS or equivalent working experience with DevOps, Cloud, end-point, network or application-based security technologies
- Excel in customer-facing environments
- Strong verbal and written communication skills with a focus on needs analysis, positioning, business justification, and closing techniques
- Excellent presentation and demonstration skills
- Ability to work independently and as part of a global team (4 time zones)
- Ability to travel locally & regionally when required
- Willingness to lend a hand in other areas of our growing business as needs arise
- SaaS and/or start-up experience preferred

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