Front of House Assistant - Cardiff Office A full-time opportunity has become available for an experienced Front of House Assistant to join a professional team in a busy Cardiff office. This client-facing role requires a strong focus on hospitality and customer service, supporting all aspects of the client experience within the building and over the phone.
Working hours: Monday to Friday, 8:30am - 4:30pm
Key Responsibilities- Welcome and assist clients on arrival; provide Wi-Fi access when needed
- Manage and monitor conference room bookings to ensure availability
- Conduct daily quality checks of meeting rooms and coordinate with IT when needed
- Set up rooms according to meeting requirements and provide refreshments
- Maintain and replenish meeting room refreshments stock
- Clear and reset meeting rooms after use
- Reconcile catering invoices with booking forms and handle cost coding
- Arrange taxis and manage incoming calls, including reception coverage
- Clean and top up office coffee machines as needed
- Open, date-stamp, and sort incoming post and deliveries
- Scan post and deliveries to relevant team members
- Process incoming cheques according to internal procedures
- Manage outgoing post, including franking and DX preparation
- Ensure private postage payments are coded appropriately
- Perform scanning, binding, and photocopying with accuracy and efficiency
- Replenish printer paper and resolve minor printer issues (e.g., jams, toner)
- Monitor and order stationery, print, cleaning, and consumable supplies
- Arrange courier services as required
- Deliver printed cheques to fee earners when needed
- Support archiving duties, including file closures and document prep for storage
- Track incoming archive retrievals for accuracy
- Carry out tap-flushing routines as needed
- Provide general administrative support as required by the Office Services Manager
- Act as a trained Fire Warden once certified
Skills & Experience
- Previous experience in a front-of-house, facilities, or client-facing role
- Proactive, positive attitude with a strong client care focus
- Excellent organisational and communication skills
- Ability to work well both independently and as part of a team
- Confident with Microsoft Office applications
- Strong attention to detail and ability to meet deadlines
- Flexible and willing to work additional hours when needed
- Motivated, eager to learn and improve
If you're organised, enthusiastic, and have a passion for delivering excellent client service, we'd love to hear from you!Contact Rachel Phillips, Associate Director at TSR Legal in confidence on #removed# / or apply directly below:
