Company: PORTFOLIO PAYROLL
Job Type: Permanent, FullTime
Salary: Competitive salary
Our client, a leading Bureau are looking to hire a Payroll Administrator on a 4-month FTC. They are looking for a payroll professional who can start immediately to join their growing team.
You'll be acting as first line support for all payroll queries, making sure that they are resolved in a timely manner and recorded accurately on the system.
The role will also require identifying trends in technical issues & communication discrepancies to escalate to the relevant team for resolution.
Your responsibilities will also include:
- First line support for all Payroll telephone & case queries
- Accurately record contact with the client via case management tools
- Monitor trends of pay/service impacting issues and escalating any technical issues that could be potentially pay impacting
- Monitor discrepancies in payroll communication that drive an increase in call/case volume
- Support Senior Payroll Administrators with processing payroll
To be successful, you'll require:
- Knowledge of UK payroll processing, manual payments and calculations; and legislation
- Working knowledge of Excel & word processing
- Customer Service, telephony and case management experience
You must also have worked within a fast-paced pressurised service environment working and have strong analytic skills.
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