Company: ADELE CARR RECRUITMENT
Job Type: Permanent, FullTime
Salary: £26,000 - £28,000 per annum
A fantastic opportunity for an experienced Technical Customer Services Advisor
Working for this fast growing, international company you will have opportunity to learn as well as being looked after with a superb salary and benefits package:
- Salary up to 28k
- Company pension scheme
- 25 days’ holiday + bank holidays increasing with service
- Free onsite parking
- Smart/Casual wear
- Full Training
- Brilliant family culture
- Gym membership
- Optional medical insurance
- Attend prestigious conferences
- Paid Charity volunteering days
- Ability to purchase an additional holidays
- Private healthcare including family members
- Death in service cover
- Wellness Fund
- Discounts for various companies and services
- Enhanced maternity & paternity
- Employee Assistance Programme
The company have been recognised as one of the best places to work with its brilliant family culture.
Duties of the Technical Customer Services Advisor will be:
- To support the internal business network in the use of various business software systems.
- Supporting a range of software specific to the industry,
- Dealing with tickets, calls, and emails and will be responsible for providing effective, timely solutions, advocating best practices.
- Offering an outstanding level of service to customers
- Providing timely updates to customers by either Phone, Email, or face to face
The Technical Customer Services Advisor will have:
- Previous experience working in a Customer Service/IT helpdesk support role dealing with bespoke systems
- Experience in using a helpdesk ticketing systems and adhering to SLAs & KPIs
- Ability to prioritise and manage your workload effectively
- Ability to demonstrate empathy for customers and be able to adapt your style to talk to them at their level of knowledge
- Excellent knowledge of MS Office products and Windows operating systems
- Proficient in taking ownership of a problem and seeing it through to resolution
- Willing to undertake any other reasonable duties appropriate to fulfilling your role
We are looking for someone who is:
- Passionate about the Customer Experience and have a first time fix approach.
- Great attention to detail and keen to work in a close knit team environment
- Good problem-solving skills with a methodical and logical approach
- Resilient with a proactive aptitude to learn
- Team player, but also able to work independently on own initiative
- Organised with excellent time management skills
- Strong verbal and written communication
- Innovative with an aptitude for looking for customer service improvements
- Upbeat and enthusiastic about going the extra mile for your customers