Customer Service Coordinator - Port Talbot- Salary: £26,250

Yolk Recruitment is partnered with a well-established, world-class engineering manufacturer who are looking for a Customer Service representatives who will be the go-to contact for our established customer base-managing queries, liaising with internal teams, and ensuring a smooth, efficient journey from order to delivery.

What you'll be doing in this role:

Act as the first point of contact for customer queries, ensuring a professional and timely response.
Build and nurture long-term relationships with valued customers.
Collaborate closely with internal departments to coordinate and fulfil customer orders.
Monitor order and production status, providing regular updates to customers.
Support service improvement initiatives using customer feedback and insights.What experience you will bring to the team:

Experience in a customer-facing role, ideally within manufacturing, supply chain, or logistics-but we're open to other backgrounds.
Excellent verbal and written communication skills.
A proactive team player who stays calm and organised under pressure.
Strong attention to detail with a problem-solving mindset.
Familiarity with CRM or ERP systems (SAP knowledge is a plus).This what you'll get in return:

Salary of £26,250 with access to a bonus scheme
Enjoy a great work-life balance with a Monday-Friday schedule and early finish every Friday!
This role is based fully in the office
25 days holiday plus bank holiday
On-site parking and convenient location just off the M4 Apply now for more information