Job Title: Service Manager
Salary: £40,000 - £45,000
Location: Doncaster
Benefits: Company vehicle + fuel card

Job Overview
We are seeking an experienced Service Manager to support and lead our service operations within a busy forklift and materials-handling environment. You will oversee workflow, provide technical and operational support to field and workshop engineers, and ensure customers receive fast, efficient service with minimal truck downtime. Your role is essential in maintaining high service standards, controlling departmental costs, and ensuring the smooth running of the depot.
Duties & Responsibilities

Oversee Work in Process and Progress throughout the service function, following a structured 45-day process
Lead and support depot audits focused on performance, process, and people
Assist engineers in diagnosing and resolving technical forklift issues as required
Support the Service Advisor and engineers in managing customer queries and resolving issues promptly
Identify and address training needs using the department skills matrix (across all entities)
Drive retail service sales and support service initiatives alongside the General Manager
Promote a strong First Time Fix culture to improve customer satisfaction and reduce repeat visits
Ensure all service procedures are followed, including work planning, job allocation, workshop organisation, and housekeeping standards
Oversee the full customer journey and ensure a professional, consistent service experienceSkills Required

Understanding of forklifts, plant, agricultural or materials-handling equipment
Strong communication skills with an empathetic and customer-focused approach
Effective questioning and listening skills
Confidence in analysing service data and performance trends
Strong time-management abilities
Project and planning experience
Proven complaint-handling and objection-management skillsBehaviours

Open, honest, and transparent communication
Positive attitude with a proactive mindset
Strong team player committed to shared success
Respectful, values-driven approach
Dedicated to delivering an exceptional customer experienceNext Steps
If this Service Manager role aligns with your experience in the forklift or materials-handling industry — or if you're exploring your next career move — please contact Jack on (phone number removed) or apply today.

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