Customer Account Manager
Location: Tunbridge Wells
Salary: £28,000 £30,000 DOE + Monthly Bonus
Hybrid working available once trained

Lloyd Recruitment Services is pleased to be working with a well-established, forward-thinking company in Tunbridge Wells, supporting their search for a Customer Account Manager.

This is an excellent opportunity for someone with strong customer service experience who is looking to focus on managing and developing existing client relationships - with no outbound sales involved.

What's in it for you?

Competitive salary up to £30,000 plus bonus (depending on experience)
Hybrid working (after training)
Pension scheme
Supportive, collaborative team culture
Opportunities for long-term progressionKey responsibilities:

Manage a portfolio of existing client accounts
Ensure service levels and client expectations are consistently met
Respond to enquiries via phone and email
Provide quotes and secure necessary approvals
Keep clients updated on job progress and scheduling
Build and maintain strong client relationships to grow account value
Prepare reports and attend client meetings
Complete associated administrative tasksWhat we're looking for:

At least 2 years' experience in a customer service role within an office environment
Excellent communication and relationship-building skills
Professional and confident telephone manner
Strong attention to detail and ability to multitask
Self-motivated, organised, and able to work in a fast-paced environment
Proficient in Microsoft Office (Word, Excel, Outlook)
Refer a friend and receive a retail voucher worth up to £500. Full details are available on our website.

Please note, due to the high volume of applications, we are only able to respond to candidates who are successfully shortlisted. If you haven't heard from us within 5 working days, unfortunately your application has not been successful.

By applying for this role, you accept our Privacy and GDPR Policy, available on our website.

Lloyd Recruitment Services is acting as an employment agency for this vacancy and is an equal opportunities employer