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DATE ADDED: Thu 11/10/2018

Sales And Customer Service

Rock Hill, USA
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COMPANY: SKYNET CONSULTING GROUP

Job Description

Sales & Customer Service

*Our office is located in Rock Hill, SC*

The Customer Service and Sales Representative attracts potential customers by answering product and service questions and providing top notch customer service.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. The target is to ensure excellent service standards and maintain high customer satisfaction.

 

Job functions:

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs

  • Prepare product or service reports by collecting and analyzing customer information

  • Contribute to team effort by accomplishing related results as needed

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/team sales targets

  • Keep records of customer interactions, and process customer accounts

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers

  • Inform customer of deals and promotions

  • Utilize computer and tablet technology when working with customers

  • Work with customer service manager to ensure proper customer service and sales is being delivered

  • Compile reports on overall customer satisfaction

 

Job Requirements:

  • Proven customer support experience

  • Track record of over-achieving

  • Strong contact skills and active listening

  • Familiar with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize and manage time effectively

  • High school diploma or equivalent; college degree preferred

 

Customer Service & Sales Representative top skills & proficiencies:

  • Customer Service

  • Product Knowledge

  • Quality Focus

  • Market Knowledge

  • Documentation Skills

  • Listening Skills

  • Phone Skills

  • Resolving Conflict

  • Multitask

  • Patience

  • Negotiation

  • Positive Attitude

  • Attention to Detail

  • People Oriented

  • Analysis

  • Problem Solving

  • Organizational Skills

  • Adaptability

  • Ability to Work Under Pressure

  • Computer Skills

Company Description
Skynet Consulting Group, located in Rock Hill, SC works with Fortune 500 companies to raise revenue, build brand loyalty, and build customer-client relationships for long term growth. Skynet Consulting Group's training program is set to instill an entrepreneurial mindset into its employees in order for each individual to excel while working with any Fortune 500 client.

At Skynet Consulting Group, we strive to not only build a better life for ourselves but also for our loved ones. Skynet Consulting Group's focuses on self development, team building, and advancement of career and personal life.


Role: Sales and Customer Service
Job Type:
Location: Rock Hill,

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