Sales & Customer Service
*Our office is located in Rock Hill, SC*
The Customer Service and Sales Representative attracts potential customers by answering product and service questions and providing top notch customer service.
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. The target is to ensure excellent service standards and maintain high customer satisfaction.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets
Keep records of customer interactions, and process customer accounts
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Inform customer of deals and promotions
Utilize computer and tablet technology when working with customers
Work with customer service manager to ensure proper customer service and sales is being delivered
Compile reports on overall customer satisfaction
Track record of over-achieving
Strong contact skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
High school diploma or equivalent; college degree preferred
Customer Service & Sales Representative top skills & proficiencies:
Skynet Consulting Group, located in Rock Hill, SC works with Fortune 500 companies to raise revenue, build brand loyalty, and build customer-client relationships for long term growth. Skynet Consulting Group's training program is set to instill an entrepreneurial mindset into its employees in order for each individual to excel while working with any Fortune 500 client.
At Skynet Consulting Group, we strive to not only build a better life for ourselves but also for our loved ones. Skynet Consulting Group's focuses on self development, team building, and advancement of career and personal life.
Role: Sales and Customer Service
Location: Rock Hill,
Apply for this job now.