Customer Service Administrator

A successful and established leading retail distribution company in Kings Langley near Watford are looking for a Customer Service Administrator to join the team to manage customer enquiries, process orders, resolve queries and provide administrative support to the sales and logistics team.

Responsibilities

Promptly and professionally respond to customer enquiries concerning delivery queries, mis-picks, missing items or processing errors.

Provide credits, arrange collections, resolve mis-picks, misprocessing and stock quality control issues.

Provide accurate and comprehensive information regarding product availability, pricing, promotions, and order status.

Efficiently process customer orders (including Sample, Staff and Supplier orders) which are received into the shared mailbox and by phone, ensuring accuracy in product selection, pricing, and delivery details.

Work with Brand Managers and Sales Account Managers to administer and manage reserves (reducing back vintages and binends) and to keep account notes for marketing funded details up to date.

Collaborate closely with the sales and logistics teams to coordinate timely order fulfilment, and proactively manage orders when stocks levels are known to be insufficient.

Maintain correct customer contact details.

Cultivate positive and lasting relationships with customers by delivering exceptional service and addressing their needs.

Be familiar with the marketing campaigns, offers, value-adds, promotions and ad-hoc deals, maximising opportunity where possible.

Proactively reach out to customers to follow up on recent orders, deliver courtesy calls/emails and add value by representing the business in the best way possible.

Develop and maintain good working relationships with internal and external stakeholders.

Keep all stakeholders informed of order updates, delivery schedules.

Act as a liaison between customers, the sales and logistics teams to ensure seamless communication and resolve any issues that may arise.

Assist in the preparation and maintenance of documentation required for compliance purposes.

Ensure compliance with all regulatory requirements related to wine distribution and customer interactions.

Qualifications and experience

• Microsoft Office and CRM capability.
• Proven experience in customer service or administrative roles, preferably in the food and beverage or wine industry.
• Excellent communication skills, both written and verbal.
• Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
• Strong organisational and multitasking abilities.
• Detail-oriented with a focus on accuracy in order processing and documentation.
• Ability to work collaboratively in a team and independently when necessary.

This is an excellent opportunity for the right person looking for a rewarding position.

The company offers a competitive salary range of £27 - £30k, Monday to Friday 9am - 5pm, hybrid working 2 days a week, 25 days holiday per year, free parking, 6% Pension, Death in Service x 4, plus a yearly discretion bonus depending on performance.