Community Engagement Officer

Location: Peel Street Carpark, Wolverhampton (Community engagement office 3 days in Crewe and 2 days in Wolverhampton)

Working Hours: 40 hrs per week (Start Time 8am) Mon - Fri

Pay Rate: £14.90 ph

Key Responsibilities:

* Develop relationships with relevant businesses and other stakeholders during the works, including visiting properties and identifying any specific requirements that need to be accommodated.

* To be a key point of contact for the public, local businesses and stakeholders for any scheme queries and concerns (supported by our Site Manager and Senior Community Engagement Officer), responding to these in a timely manner and are fully addressed.

* Work closely with the Site Manager to ensure effective communication with all relevant parties, including the creation and distribution of information letters, flyers and progress reports.

* Set up communication lines with local council customer service desk to ensure passage of complaints is prompt so that issue can be quickly investigated and dealt with.

* Respond to any queries and complaints in a timely fashion, keeping a register of all comments, compliments and complaints received on our company database.

* Hold 'drop-in' sessions, welcoming members of the public/ businesses/ stakeholders to ask any questions.

* Attendance at meetings with the Project Team and Client as required.

* Set up of site in line with the criteria for safety of onsite staff and visitors, erection of safety posters, information boards, site signage etc, and maintain on site information boards with information for the public.

* Work with the site team to deliver best practice customer service in alignment with the Considerate Constructors Scheme (CCS) Code of Practice,

Key Skills:

* Communicate confidently,

* comfortable speaking to a group of people

* Friendly and approachable manner

* Good written communication

* skills Ability to assess a situation and take action without direction from someone else

* Organisational skills including effective record keeping and ability to meet deadlines Commitment to high quality service

* Competent IT skills and computer literacy using

* MS Office

* MS Outlook

* MS Excel

* PowerPoint

* Enthusiastic, team player Driving licence essential due to the nature of the role