Marks Consulting Partners are currently looking for a Service Development Manager to work with one of our Housing Association clients in London.

What the Job Will be doing

* Leading the design, development and continuous improvement of housing services, ensuring they are customer-focused and aligned to strategic objectives

* Using data, insight and customer feedback to identify trends, drive service improvements and develop new service models

* Managing service development projects from concept through to implementation, testing new approaches and rolling out successful initiatives

* Leading on customer engagement, ensuring services are co-produced with residents and reflect their needs and experiences

* Managing customer insight and empowerment functions to drive organisational impact and improve service delivery

* Working collaboratively across teams and with external partners to develop and deliver innovative housing solutions

* Creating process maps, identifying service gaps and implementing improvements to enhance efficiency and customer outcomes

* Supporting a culture of continuous improvement, innovation and high performance across the organisation

* Expanding digital capabilities to improve accessibility, efficiency and customer satisfaction

* Supporting senior leadership in developing new service strategies and delivering key organisational priorities

What You Will Need

* Significant experience in service development, service improvement or transformation within housing or a similar sector

* Strong analytical and data interpretation skills, with the ability to turn insight into actionable improvements

* Experience in service design, process mapping and delivering change projects

* Strong customer engagement experience, with the ability to gather and utilise feedback to shape services

* Proven track record of improving service performance and delivering measurable outcomes

* Experience working collaboratively across teams and with external partners

* Strong leadership and stakeholder management skills

* Understanding of housing services, customer support models and regulatory frameworks

* Working towards or holding a CIH Level 5 qualification (or equivalent) desirable